This will let the data map to osTicket API data template correctly. Set up the contact form and input the attribute value of the tag name exactly as given in the settings form of the plugin.Configure osTicket support system to enable the access via API for your WordPress (see “Authentication” section).Currently, no special configuration is required to allow the API key to be used for the HTTP API. Use Add New API Key to create a new API key. API keys are created and tied to a source IP address, which will be checked against the source IP of requests to the HTTP API.ĪPI keys can be created and managed via the admin panel. AuthenticationĪuthentication via the API is done via API keys configured inside the osTicket admin panel. The osTicket API is used as simple XML or JSON over HTTP. ![]() ![]() The contact form must contain “Email”, “Full Name”, “Subject” and “Message” fields at least. Only contact forms, which send emails, are supported as our plugin hooks the wp_mail function to get the forms’ data. This WordPress plugin supports the creation of new tickets in the osTicket system by using osTicket API.
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